1. We offer only size exchange. The customer must initiate the size exchange request via email at info@tangerine.in within 1 week of receiving the goods.

2. The customer has to borne shipping costs for returning/exchanging an item. 

3. The goods must be sent back in their original state, with intact tags.

4. Discount codes are not applicable on custom made items. We do not accept exchanges on custom made, or made to measure pieces. If the size ordered is required to be changed, we will only provide alterations at no extra cost.

5. Items sold under discounted price cannot be exchanged or returned.

Refunds

We do not offer refunds on products once sold. We provide only size exchange or credit note for domestic orders. No return or exchange for international orders once shipped.

Size Exchanges

You will be responsible for paying for your own shipping costs for returning or exchanging your item. It must also be in the original packaging with tag and must be returned within 15 days.

Cancellation Policy

Once the order is shipped from our warehouse, cancellation and refund is not possible. 

Please note that order fulfilment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.

No exchange or return on Sale/Discounted Products.